Most B2B companies's websites play a vital role in their lead generation. It's here that visitors download brochures or request quotations, for example. Account managers then enter into a dialogue with leads to identify opportunities or create client accounts. This process generally takes place away from the website, which means it's not possible to link client accounts to specific marketing channels or campaigns within a digital analytics tool. Many B2B companies face this challenge.
Similarly, many companies use Google Ads, Facebook and other marketing tools to promote products and services to potential clients. To determine the returns on these marketing investments, accounts and opportunities need to be attributed to a corresponding marketing channel. Doing so reveals which channnels and campaigns are the most effective when it comes to new business and the turnover each channel is generating. Only when armed with these crucial insights is it possible for companies to futher optimize their marketing efforts.
As part of our Gio Coffee/Viteau project, Clound Nine Digital recommended consolidating data using a visualization tool.
Their customers relationship management (CRM) system generates a general messaging platform (GMP) hit with a unique Lead ID. It's this lead ID that akes it possible to consolidate data from their CRM system and Google Analytics (GA) within an analytics tool such as Power BI. This ensures that the right tool is used for the right purpose, for example, GA for online marketing data and the CRM system for sales data.
This solution has several benefits:
How are Gio Coffee and Viteau's processes configured behind the scenes?
Once implemented, Power BI or a similar system can be used to extract and consolidate any number of data points for reporting purposes. This all hinges on the allimportant Lead ID.
The data the CRM system sends to GA guarantees that Power BI can consolidate both GA and CRM data.
Curious about how we could help you? Please feel free to get in touch. We'd love to hear about your data and how you're using it within your organization.