AI Act Compliance

Using an AI system built by another company can still create obligations under the EU AI Act.

What applies depends on the system, how you use it, how it is classified and your role under the Act. We map which AI systems you use and what data goes in and comes out, assess where each one falls under the Act, and prepare your teams for when something goes wrong.

Last reviewed: 21 September 2026

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Does the AI Act apply to us if we don't build AI ourselves?

It can. The Act also sets obligations for organisations that use an AI system.

Provider

Develops an AI system, or has one developed, and places it on the market or puts it into service under its own name or trademark. You become one by rebranding a vendor's AI, substantially modifying it, or using it for a purpose the vendor never intended.

Deployer

Uses an AI system under its own authority in a professional context. This is where most organisations using third-party AI sit.

 

Using or licensing a third-party AI system therefore doesn't automatically put you outside the scope of the Act. Your role and obligations depend on the system and how you use it.

Most of a marketing stack is not an AI system

Under Article 3(1), a component is an AI system when it infers an output, such as a prediction, score, recommendation or content, rather than following rules a person wrote out in full. Deciding which components that applies to is the first piece of work.

Component AI system? Why
Last-click attribution model No Fixed calculation
Rules-based audience segment No Conditions written by a person
Consent management platform No Records a choice
Value-based bidding or propensity score Yes Infers a prediction that drives spend
Personalisation or recommendation engine Yes Infers a recommendation and acts on it
Generative ad copy or a website chatbot Yes Generates content, talks to people


We do the technical and classification work and document the evidence behind it. Your legal or compliance team makes the final call. Data Governance →

How we help

AI governance starts with what actually happens in your systems.

Three services, each for a different stage. They build on each other, and you can start with any of them.

 

1. Data in, decisions out

AI Data Flow Assessment
What enters each AI system, where it comes from, who receives it and what happens to the output. Checked against the actual implementation as well as the documentation.

2. Your obligations

AI DPIA and FRIA
Whether your AI use case needs a DPIA or FRIA, and we carry it out or review the one you have. Worth repeating when the system, the data or the supplier changes.

3. When something goes wrong

AI Incident Response and Communication Training
Who recognises, escalates and decides when an assistant leaks information or an agent does something unintended, and who informs customers or regulators.

What has to be in place, and by when?

The AI Omnibus (Regulation (EU) 2026/1744, in force since 27 July 2026) moved the high-risk deadlines. The prohibited practices, AI literacy and transparency obligations already apply.

2 February 2025

Prohibited AI practices and AI literacy

2 August 2025

Governance rules and general-purpose AI models

2 August 2026

General application, including the transparency obligations in Article 50. Generative systems already on the market have until 2 December 2026 for machine-readable marking.

2 December 2027

High-risk AI systems listed in Annex III

2 August 2028

High-risk AI embedded in regulated products


Your role under the Act and the requirements that apply are then established with legal or compliance counsel.

We support the technical work around that assessment: documenting systems and data flows, finding gaps in monitoring and data controls. We support the technical work around that assessment: documenting systems and data flows and finding gaps in monitoring and data controls. 

What does the transparency obligation mean for our chatbot?

We document how the system is implemented, what data it collects and processes, and how the technical controls work. Your legal or compliance advisers decide which disclosures or other measures are required. European Commission Article 50 guidance →

There is no single disclosure rule that applies identically to every organisation using a chatbot.

Article 50 places transparency obligations on providers and deployers in specified situations. Which requirements apply depends on your role, how the system is implemented and what it is used for.

If you use a third-party chatbot, that means first establishing what the provider has implemented and how your own organisation uses the system.

Before anyone decides what to disclose, someone has to know what the chatbot actually does with the data.

How does this relate to GDPR?

The AI Act does not replace GDPR. Where an AI system processes personal data, EU data protection law still applies.

The two frameworks ask different things, but both can require you to understand the data moving through an AI system: what it receives, where that came from, how it is processed and which systems receive it afterwards.

 In the Netherlands, the Dutch implementation bill names the Autoriteit Persoonsgegevens as supervisor of the AI Act transparency obligations. The AP already supervises how personal data is processed, so the data flows behind your AI and your marketing come under the same lens. 

Consent Management →

Frequently asked questions

  • Can Cloud Nine Digital tell us whether we comply with the AI Act?

    We don't provide legal advice or certify compliance. We do the classification assessment and the technical evidence behind it, and your legal or compliance team makes the final call.

  • What goes into an AI inventory?

    For each AI system: what it is used for, what data it receives and produces, where that data comes from and goes to, which controls are in place, and who is responsible for it. That record is what your legal team works from.

  • Does the AI Act apply to marketing analytics?

    To the parts that infer rather than calculate. Bidding algorithms, propensity models, personalisation engines, generative content tools and chatbots are AI systems under Article 3(1). Attribution calculations, rules-based segments and consent platforms are not.

Know what is running before deciding what needs to change

We help you build the inventory, document the data layer, find the gaps in monitoring and technical controls, and maintain the setup alongside your legal or privacy team.

Data Governance

Who owns the data, how it is used and how you prove it.

READ MORE

Consent Management

Make sure consent choices reach every tag and platform.

READ MORE

AI-Ready Data

Get your data foundation ready for AI applications.

READ MORE

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Contact details

Cloud Nine Digital
Johann Siegerstraat 24
1096 BH
Amsterdam, Netherlands

T: +31 (0)20 787 1323

E: info@cloudninedigital.nl


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